Refund policy

Effective Date: November 4th, 2024

At Zink Bikes, we take pride in the quality and craftsmanship of our mountain bike frames. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your experience with us is smooth and satisfactory.

1. Eligibility for Returns

Time Frame: You have 30 days from the date of delivery to return your mountain bike frame.

Condition: To be eligible for a return, the frame must be unused, in the same condition as when you received it, and in its original packaging. Frames that show signs of use, wear, or damage may not be eligible for a full refund.

Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom-built frames or frames with custom paint.
  • Clearance or sale items (unless they are defective or damaged).
  • Frames that have been altered or modified after purchase.

3. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at service@zink.bike to request a Return Merchandise Authorization (RMA) number.
  • Package the Frame: Safely package the frame, including all original parts, manuals, and accessories, in the original packaging.
  • Ship the Frame: Send the package to the return address provided by our team. You will be responsible for the shipping costs associated with the return, unless the frame is defective or damaged upon arrival.

4. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original payment method within 7-10 business days.

Full Refund: If the frame is returned in its original condition, a full refund (minus any shipping costs) will be issued.

Partial Refunds: In some cases, partial refunds may be granted if the frame is not in its original condition, is damaged, or missing parts.

5. Exchanges

We only replace frames if they are defective or damaged. If you need to exchange a defective frame for the same model, contact our customer service team at service@zink.bike.

6. Defective or Damaged Frames

If you receive a defective or damaged frame, please notify us within 7 days of delivery. We will cover the return shipping costs and provide a replacement or full refund.

7. Shipping Costs

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning the frame unless the return is due to a defect or damage.

Non-Refundable Shipping Costs: Original shipping costs are non-refundable.

8. International Returns

For international orders, the customer is responsible for return shipping and any additional duties, taxes, or fees incurred during the return process.

9. Contact Us

If you have any questions about our return and refund policy, please contact our customer service team at:

Email: service@zink.bike

Address: 4855 Warren Way, Reno NV 89509, United States

Thanks for rolling with Zink Bikes! We're here to make sure you're totally stoked with your new mountain bike frame and the whole experience.